Gift Cards
Terms & Conditions

Physical Gift Card

By purchasing and/or using a WestCity Gift Card (Gift Card) you accept these terms and conditions. Any other person who uses your Gift Card will also be bound by these terms and conditions.

WestCity may change these terms and conditions from time to time by uploading the changed/new terms and conditions to the WestCity website. The changes shall be applicable from the date they are uploaded to the WestCity website. The terms and conditions will also be available at the WestCity customer service desk.

Gift Cards are redeemable for goods or services sold at any of WestCity’s Participating Retailers. Kiosks operated by third parties may not accept Gift Cards. ATM machines and Banks are not Participating Retailers.

You can load Gift Cards with any amount between $10 and $999. The WestCity Gift Card can only be loaded with value once, at the time of purchase. You may not purchase additional credit to be added onto a Gift Card, you must purchase a new Gift Card.

Your Gift Card will expire 12 months from the date of purchase. Any unused balance as at the expiry date will be forfeited and cannot be refunded to the Gift Card holder or original purchaser of the Gift Card or transferred to another Gift Card.

You can check the balance and expiry date of your Gift Card online at or at the WestCity Customer Service desk.

You may not redeem Gift Cards for cash.

Change will not be given.

Please treat your Gift Card like cash. Keep your Gift Card in a safe place as WestCity will not replace lost or stolen cards.

Do not allow any other person to use your Gift Card and do not give your Gift Card number to any unauthorised person. Do not interfere with the magnetic strip or barcode on your Gift Card or in any other way deface, alter or tamper with your Gift Card as this will void your Gift Card.

WestCity is not liable for the availability, quality or fitness for purpose of any goods or services purchased with the Gift Card. If you have a dispute about goods or services you have purchased using a Gift Card you must resolve the dispute with the Participating Retailer from where you purchased the goods or services.

If you return any goods, you cannot obtain a reimbursement of funds to your Gift Card. The Participating Retailer is responsible for providing a refund or store credit for goods or services, subject to the terms and conditions under which the original purchase was made, and your rights and the Participating Retailer’s obligations under the Consumer Guarantees Act 1993.

If you think there has been an error in a transaction involving your Gift Card (for example where too much has been deducted from the value of the Gift Card for a purchase), you should contact the Participating Retailer where the error was made to rectify the error.

WestCity may cancel any Gift Card, or the Gift Card programme, for any reason, at any time and without notice. If WestCity do cancel, WestCity shall refund or replace with an alternative Gift Card the balance on valid Gift Cards to the holder on presentation of the Gift Card at the WestCity customer service desk.

WestCity may ask you to provide personal information for the purposes of setting up your Gift Card. Any use by WestCity of your personal information shall be subject to WestCity’s Privacy Policy.

E-Gift Card

WestCity E-Gift Cards are available from a third-party service provider through the website  *(Launch Date Pending as @ 21/06/2022)

  • The minimum E-Gift Card purchase is $10. The maximum single e-gift card value is $999.
  • WestCity E-Gift Cards can be used for the purchase of any goods at WestCity.
  • WestCity E-Gift Cards are delivered instantly or at the date elected by the purchaser during the transaction.
    E-Gift Cards cannot be reloaded with credit, returned, redeemed for cash or used towards the purchase of another gift card.
  • E-Gift Cards will expire 12 months from the date of purchase and any outstanding balance will be forfeited and cannot be refunded to the e-gift cardholder or original purchaser of the e-gift card or transferred to another E-Gift Card.
  • E-Gift Cards will be void and will not be redeemable if they are defaced, mutilated, altered or tampered with in any way. WestCity may subject E-Gift Cards to verification and security checks at its absolute discretion.
  • E-Gift Cards cannot be used toward online ordering purchases at WestCity retailesr.
  • In case of the above cancellation, any outstanding balance will be forfeited and cannot be refunded to the e-gift cardholder or original purchaser of the E-Gift Card or transferred to another E-Gift Card.
  • WestCity is not responsible for lost or stolen E-Gift Cards, and no change will be given.
  • To check your E-Gift Card balance simply open the link to the card and this will display up to date balance of the card.