Contact Us

Please appeal your parking infringement with Customer Service or email through to info@west-city.co.nz with copies of receipts or bank transactions.

Here’s how you can connect once inside WestCity:

Ensure your wireless enabled device has its wireless signal activated.
Select @West-City from the list of available networks.
Enter your details on the welcome screen and accept the terms and conditions to access our FREE Wifi network.

And that’s it, you’re in. Coverage is provided within the Centre only. Take note, this public access free Wifi service is not encrypted so please ensure services like banking, email and social networking sites have security.
If you have any questions relating to this service, contact 09 978 6710 or visit Customer Services on Level 2.

If purchased before February 1st 2026, the WestCity Waitakere gift card expires 12 months from the date of purchase. If purchased after February 2026, the gift card expires 36 months from the date of purchase. The expiry date is displayed on the back of the Gift Card.